Refund policy

At Grocellahub, we want you to be completely satisfied with your purchase. If you receive a wrong, damaged, defective, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return or replacement within 48 hours of receiving your order if:

  • You received the wrong product.

  • The product arrived damaged.

  • The product is defective or unusable.

  • An item is missing from your order.

The product must be in its original condition and packaging where applicable.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been used, opened, or altered.

  • Products damaged after delivery due to customer handling.

  • Products without original packaging where applicable.

  • Products specifically marked as non-returnable.

  • Change-of-mind returns, unless otherwise stated on the product page.

3. Damaged or Wrong Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

You may be asked to provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A short description of the issue

After reviewing the request, Grocellahub may provide a replacement or refund, depending on the situation and product availability.

4. Refunds

Once your refund is approved, we will process it through the applicable payment method or another suitable method agreed upon with the customer.

For Cash on Delivery (COD) orders, our customer support team will contact you to arrange the refund.

Refund processing time may vary depending on the payment provider or bank.

5. Return Shipping

If the return is required because Grocellahub sent a wrong, damaged, defective, or incomplete product, we will arrange the appropriate return or replacement process.

For other approved return requests, the customer may be responsible for return delivery charges.

6. Order Cancellation

You may request cancellation before your order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

Please contact us as soon as possible if you want to cancel your order.

7. How to Request a Return or Refund

To request a return, replacement, or refund, contact our customer support team and provide:

Order Number:
Customer Name:
Reason for Request:
Photos/Videos: If applicable

Our team will review your request and guide you through the process.

8. Refund & Replacement Approval

All return, refund, and replacement requests are subject to review and approval by Grocellahub.

We reserve the right to reject requests that do not meet the conditions of this policy.

This policy does not affect any rights you may have under applicable consumer protection laws.

9. Contact Us

For any questions regarding returns, refunds, or replacements, please contact us:

Grocellahub

Email: grocellahub@gmail.com
Phone/WhatsApp: 03281620234
Website: grocellahub.online

We are committed to providing our customers with a reliable and hassle-free shopping experience.